Privacy Policy
Cameo by Expert Village Media is committed to protecting the privacy of all individuals who:
- Visit any website or mobile site created by Expert Village Media, without limitations on expertvillagemedia.com, including all subdomains - present and future of the “Website”.
- Use the services and apps offered by Expert Village Media including Cameo Shoppable Instagram Feeds and Galleries - the “Platforms”.
To make this policy easy to read, we call the Website and the Platforms together, the “Services”.
When we talk about “Personal Information”, we mean information that relates to you or other identifiable individuals that interact with or use our Services.
It is Expert Village Media’s policy to respect your privacy and the privacy of all the users of our Services. This Privacy Policy has been established to help you understand our commitment to protecting your privacy and personal data, and the steps we take to ensure it at all times.
By visiting and/or using any of the Services, you agree to be bound by the terms of the present Privacy Policy. When the Privacy Policy refers to “Expert Village Media”, it may refer to the Services including the app, “Cameo” or to Expert Village Media offerings, depending on the context.
Expert Village Media reserves the right, at any time, to modify or replace the Privacy Policy. The most recent version of the Privacy Policy will always be available on the website. We recommend checking the Privacy Policy periodically for any changes that may have been made. Although, we will also notify you via email or other direct digital communication methods of the changes being made and the reasons behind them, in our sole discretion, keeping in mind the impact of your use of the Services or the treatment of your Personal Information.
Your use of the Services following the posting of any changes to the Privacy Policy automatically constitutes the acceptance of those changes.
Cameo Data and Customer Content
We collect Personal Information such as registration and account information, from the customers and users of the Services for our own purposes. These purposes include providing and administering the Services. We are the data controller in respect of this information.
We also process Personal Information on behalf of our customers as their data processor. This includes the content generated, requested or published via the Platforms in accordance with the instructions our customers give us through the Services. For example, the information our customers monitor or collect from social media sites like Instagram through the Services - “Customer Content”.
Our customers control how their Customer Content is collected and used by them. In legal terms, this means that our customers are the data controller of their Customer Content. Accordingly, we only use Customer Content to provide the Services to our customers in accordance with the lawful instructions they give us through the Services.
About this Privacy Policy
This Privacy Policy describes how and when Cameo or Expert Village Media collects, uses and shares Cameo Data when you use the Services. Cameo receives your information through our website and sign-up form.
Whilst most of this Privacy Policy relates to Cameo Data, we also provide some information about how our customers choose to collect and use Customer Content through the Services we offer.
The Services by their nature allow our customers to connect their Instagram account through the APIs, e-commerce platforms (such as Shopify), social platform (such as Instagram) and any applications developed by third parties that Expert Village Media does not own or control (“Third-Party Apps”) that our customers choose to access.
This Privacy Policy does not cover any information or other content you can view via the Services on Supported Platforms (but which was not posted there using the Services) or information you provide to Third-Party Apps accessed via the Services.
While we attempt to facilitate access only to those Supported Platforms and Third-Party Apps that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of any Supported Platforms or Third-Party Apps.
We encourage you to carefully review the privacy policies of any Supported Platforms or Third-Party Apps you access via the Services or decide to use.
Cameo data we receive or collect
When you first register for a Cameo account, and when you use the Services, we collect some Personal Information about you such as:
- Instagram username
- Email address and other contact details
- The geographic area where you use your computer and mobile devices
- A unique Cameo user ID (an alphanumeric string) which is assigned to you upon registration
- Other optional information as part of your account on Cameo/ user profile
- Your IP Address and, when applicable, timestamp related to your consent and confirmation of the consent provided
- Other information submitted by you or the representatives at your organization via email, phone, online forms, surveys, in-person meetings, demos, and various other methods
- Your billing address and any necessary information to complete any financial transaction
- When making purchases through the Services, we may also collect your credit card or PayPal information
- User-generated content posts exchanged on Instagram
- Information that we may receive relating to communications you send us including queries, support requests or comments concerning our Services
- Information relating to an individual’s real-time location
- Cameo also automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platforms, and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see “Cookies and Related Technologies” below)
How we use Cameo data
Cameo by Expert Village Media uses Cameo Data for the following general purposes:
- to identify you when you log in to your account
- to enable us to operate the Services and provide them to you
- to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with installed Third-Party Apps)
- to analyze the Website or the other Services and information about our visitors and users, including research into our user demographics and user behavior in order to improve our content and Services
- to contact you about your account and provide customer service support, including responding to your comments and questions
- to share aggregate (non-identifiable) statistics about users of the Services to prospective advertisers and partners
- to keep you informed about the Services, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
- to sell or market Expert Village Media and Cameo specific products and services to you
- to better understand your needs and the needs of users in the aggregate, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users
- to keep the Services safe and secure
We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving the usability of the Services.
We may share this type of statistical data so that our partners also understand how often people use the Services to be able to offer an optimal experience collectively.
Customer Content we process for our customers
Cameo is a shoppable Instagram tool. Cameo Services enable our customers to add value to their Instagram images by making them instantly shoppable and increasing traffic to the homepage of their online store.
The Services help our customers manage their shoppable Instagram, analyze the customer flow, monitor audience engagement and analyze the results.
In particular, the various Services allow our customers to instantly connect to other third-party services, including “Supported Platforms” such as Shopify.
When our customers link a Supported Platform or a third party service (such as Shopify) to their Cameo account or when they register with a Supported Platform through their Cameo account, our customers can choose to instantly collect, process, share and access such third party services and Supported Platform via their Cameo account (subject to the terms of the license agreements with the Supported Platforms and other third party services).
In this way, our customers can obtain, use and analyze Personal information from supported Platforms and third party services of their choosing, and also view, display or share Personal Information through the functionality in the Services.
Such information can include Personal Information of all types, including but not limited to the following category - user-generated content pages, profiles, images, Instagram feeds, etc.
Consent
By using any of the Services, or submitting or collecting any Personal Information via the Services, you provide consent to the collection, transfer, storage disclosure, and use of your Personal Information in the manner set out in this Privacy Policy.
If you do not consent to the use of your Personal Information in these ways, we request you to please stop using the Services.
Cookies and related technologies
Cameo uses tracking technology (“cookies”) on the Website, in the Applications, and in the Platforms, including mobile application identifiers and a unique Cameo user ID to help us recognize you across different Services, to monitor usage and web traffic routing for the Services, and to customize and improve the Services provided.
By visiting the Website or using the Services you agree to the use of cookies in your browser and HTML-based emails. Cookies are small text files placed on your device when you visit a website, in order to track the use of the site and to improve your user experience with better personalization.
Session Cookies
The Services use “session cookies”, which improve your user experience by storing certain information from your current visit on your device, such as log-in information. These enable us to remember your log-in session so you can move easily within the Website or the other Services.
Without these session cookies, we wouldn’t be able to provide the Services to you. These session cookies have limited functionalities and expirations, and you will be required to re-enter your Cameo log-in information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related Personal Information. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page and to store items in an online shopping cart for the Shop.
Email preferences
You may opt-out of marketing communications sent by Cameo by managing your email preferences on our Account Management page, or by following the unsubscribe instructions included in each marketing email.
Our Privacy Policy respects your decision and preferences on communication channels.
Your rights
You can contact us to obtain a copy of the Personal Information held about you by us. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. You can also ask us to correct and, where relevant, erase that information.
Please note that certain Personal Information may need to be retained by Cameo for a period of time following the cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law.
As mentioned above you have a right to change your email preferences at any time.
You should be aware that Cameo acts as a conduit between our users and the various Supported Platforms and Third-Party Apps. In several instances, the content published via Cameo will not be in Cameo’s custody or control, and any content that has been shared by you through any Supported Platform or Third-Party Apps via the Services may continue to be available to third parties and the public at large, as this content is now under the control of the operators of the Supported Platforms and/or the Third-Party Apps.